The Jeep Grand Cherokee has long been celebrated for its off-road prowess and luxurious features. However, recent model years, particularly from 2021 to 2024, have raised significant reliability concerns among consumers and industry experts alike. Issues ranging from transmission failures to electrical system malfunctions have given the iconic SUV a less-than-favorable reputation.

In this comprehensive guide, we’ll delve into the common problems associated with the Jeep Grand Cherokee, offering potential buyers valuable insights into its long-term dependability.

3 Common Transmission Problems in the Jeep Grand Cherokee

Transmission issues and powertrain issues have been recurring problems for the Jeep Grand Cherokee over the years. Owners have reported various malfunctions, including:

• Rough Shifting: Drivers have experienced abrupt or jerky transitions between gears, leading to uncomfortable driving experiences. These issues are often linked to faulty software, improper torque converter engagement, or transmission fluid inconsistencies.
• Delayed Engagement: Some vehicles exhibit a noticeable lag when shifting from park to drive, causing hesitation during acceleration. This can be a major issue, particularly in traffic or when merging onto highways.
• Transmission Failure: In severe cases, complete transmission failure has occurred, leading to costly repairs or replacements. When the transmission fails, the vehicle may enter a “limp mode,” severely restricting speed and drivability.

The financial implications of these transmission problems are significant. While specific repair costs can vary based on location and the extent of the damage, transmission repairs or replacements are generally extremely expensive.

Electrical System Failures and Dashboard Malfunctions

The electrical system of the more recent Jeep Grand Cherokees has been a focal point of numerous complaints, with many owners reporting failures, including:

• Faulty Alternators: Malfunctioning alternators have led to battery drainage and unexpected vehicle shutdowns. A failing alternator can also cause flickering dashboard lights and erratic engine performance.
• Infotainment Glitches: Owners have reported unresponsive touchscreens, system freezes, and connectivity issues with the infotainment system in many models, including the Overland package. These glitches can interfere with navigation, hands-free calling, and entertainment functions, making daily driving more inconvenient.
• Power System Failures: Sudden losses of power, affecting essential functions like lighting and engine performance, have also been documented. This can pose a serious safety risk, especially at night or in bad weather.

Addressing these electrical issues often requires comprehensive diagnostics. The average cost for an electrical system diagnosis in a Jeep Grand Cherokee ranges between $88 and $111, excluding potential repair expenses. Repairs for alternator issues can exceed $900, depending on the dealership or repair shop performing the work.

Beyond these common electrical failures, some owners have reported unexplained warning lights appearing on their dashboards. These errors can range from traction control and ABS system faults to complete instrument cluster failures, where the dashboard goes entirely dark, leaving drivers without speed, fuel, or navigation information.

Another electrical problem involves malfunctioning automatic start-stop systems. Some owners have noted that their vehicles fail to restart after coming to a stop, requiring a manual restart or even a tow to a service center. This issue can be particularly dangerous in heavy traffic, posing safety risks.

Suspension and Steering Concerns

The suspension and steering components of the Grand Cherokee have also been problematic, leading to numerous complaints and recalls.

• Steering Knuckle Detachment Risk: A significant recall was issued for over 338,000 vehicles, including the 2021-2023 Grand Cherokee L and 2022-2023 Grand Cherokee models, due to a defect that could cause the driver to lose control of the vehicle, posing a serious safety hazard.
• Airbag Deployment Issues: Certain 2021-2024 Grand Cherokee L models were recalled because front seat side airbags might fail to deploy during a side impact, increasing the risk of injury.

These issues not only compromise vehicle safety but ultimately lead to increased maintenance and repair costs. Depending on the issue, suspension repairs can cost between $600 and $2,852, with more severe cases requiring full component replacements.

High Repair Costs and Maintenance Challenges

Maintaining a Jeep Grand Cherokee can be financially demanding due to the frequency of mechanical issues and costly repairs:

• Annual Maintenance Costs: The average annual maintenance cost for a Jeep Grand Cherokee is approximately $666, which is higher than some competitors in the same segment.
• Complex Repairs: Certain repairs, especially those involving the electrical system, can be intricate and time-consuming. For instance, addressing a faulty wiring issue might require dismantling significant portions of the vehicle’s interior, leading to increased labor charges.
• Expensive Replacement Parts: Replacement parts for the Grand Cherokee, including suspension components and electronic modules, can be costly due to the vehicle’s design complexity and use of premium materials.

To give you some idea of what to expect, just a few of the most common Jeep Grand Cherokee repairs include:

• Fuel pump replacement: $1,054 – $1,231
• Heater core replacement: $1,017 – $1,253
• Engine oil pan replacement: $426 – $267
• Door lock actuator replacement: $357 – $431
• Mass airflow sensor replacement: $309 – $416

NHTSA Complaints and Model Years to Avoid

The National Highway Traffic Safety Administration (NHTSA) has documented numerous complaints and recalls for this vehicle model. As well as the Jeep Grand Cherokee model years 2021-2024, the most complained about model years include:

2011 Jeep Grand Cherokee

NHTSA complaints: 755

Most 2011 Jeep Grand Cherokee complaints concern the electrical system, in particular, the TIPM going bad and stopping the vehicle from starting.

2014 Jeep Grand Cherokee

NHTSA complaints: 499

The 2014 Jeep Grand Cherokee reliability was plagued with interior materials issues, such as leather bubbling on the dash. Transmission is also problematic, with many people reporting shifting problems.

2012 Jeep Grand Cherokee

NHTSA complaints: 303

2012 Jeep Grand Cherokee models mostly experienced engine problems, usually rooted in electrical systems. Similar to the 2011 model, the TIPM was prone to malfunctioning.

2013 Jeep Grand Cherokee

NHTSA complaints: 101

The 2013 Jeep Grand Cherokee continued the trend of electrical issues, also suffering from defective interior materials.

Why Extended Warranty Coverage Is Essential for a Jeep Grand Cherokee

For drivers, few things are worse than being stranded at the roadside far from home and stuck with an unaffordable auto shop bill. Considering the Jeep Grand Cherokee’s reputation for unexpected malfunctions, an extended car warranty is essential for driving confidence. Having one in place means you don’t have to worry about your wallet whenever the worst happens, and Endurance is the country’s most trusted provider.

Along with glowing expert and customer reviews, there are almost endless reasons to choose an Endurance auto protection plan. Our range of plans is extensive, and we’re always willing to design custom coverage to meet your individual needs and budget. You have the freedom to have repairs carried out at any certified mechanic and access to the RepairPal network of approved auto shops, so you can be certain that all work carried out is of the best possible quality.

If that wasn’t enough, we also offer industry-leading added benefits. All Endurance plans come with 24/7 roadside assistance (including towing, fuel delivery, and lockout services), rental car reimbursement, and trip interruption coverage as standard. Customers can also unlock a year’s worth of our Elite Benefits, which include tire repair or replacement, key fob replacement, collision discounts, and more.*

Choose Endurance for the Very Best Quality Coverage

While the Jeep Grand Cherokee offers impressive off-road capabilities and a suite of modern features, there are model years that have been plagued with reliability concerns. Prospective buyers should weigh these issues carefully before completing the purchase. For current owners, investing in an extended warranty or auto protection plan is an essential strategy to mitigate potential repair costs and keep things running smoothly.

If you’d like to find out how Endurance can save you hundreds (if not thousands) of dollars per year on the cost of unexpected auto shop bills, give our advisors a call at (800) 253-8203 or visit our eStore to see plan recommendations and pricing right away.

We also have an extended warranty blog with plenty of articles on other models like the Jeep Wrangler and Jeep Renegade, as well as money-saving tips, preventative maintenance, and more.