FAQ: When do I file a claim?
We suggest taking immediate action after a breakdown by contacting Endurance. Our friendly Customer Experience Team is ready to help you begin the process of filing a claim. We can also help you find a licensed repair shop to get started on fixing your car.
In the case of a breakdown, contact our 24/7 roadside assistance through the Endurance Mobile app or by calling 877.488.2418. A tow truck can help you take your car to a licensed repair facility, and from there, you can instruct the service manager to contact Endurance to obtain authorization for the claim. It’s important to note that filing your claim right away can help prevent further damage.
More FAQs
Driver Benefits
Answers about your coverage, benefits, what sets Endurance apart and whether our plans are covered by insurance.
Filing Claims
Everything you need to know about our easy filing process: when to file a claim, how to file a claim and what happens next.
General Help
Information on the importance of an extended auto warranty and answers about mechanical breakdown insurance.
Getting A Quote
Insights on plan pricing, how to get a free quote, how long your quote will last, what will be covered and where to ask for help.
My Contract
A deeper understanding of your contract including when to use it, how to view it online, and where to go with questions.
Payments
Top answers on how to update billing information, where to see your bill, when your payments are due and where to go with billing questions.
